Proven, adaptable and pragmatic senior operations executive leader, strategist, and coach. 

Successful track record growing business, delivering significant, sustainable operational improvement, and tangible top and bottom line benefit, in service and manufacturing industries, across multiple market sectors.

Over 15 years corporate experience leading operations across Automotive, Telecoms/ IT, Utilities, Health, Defence and Emergency Service sectors, working up to board level.

Over 10 years consulting experience focused on Financial Services (Retail Banking, Investment Banking, Commercial Banking, Insurance, Mortgage and Credit Card services).  Further experience across Aerospace, Manufacturing, Contract Services and Public sectors.

Accreditation: BEng (Hons) Mech Eng with Electronic Systems, Brunel Uni, London

Company Size: 1-10 Employees

Operations: -Lead strategic thinking, design and execution of customer experience and value-centric enterprise operating models 
-Lead/ coach sustainable Lean design/ transformation/ implementation [delivering improved customer experience, service and retention; increased productivity, effectiveness and efficiency; increased revenue; capacity creation; capability improvement; asset utilisation improvement; cost reduction; business growth]
-Supply chain management, right-sourcing, right-shoring and shared services
-Enterprise systems implementation/ integration - ERP, MRP, CRM, HCM, BI/ Big Data/ Analytics/ Dashboards, workflow
-Mission and operation-critical technology/ systems specification, design, testing/ 'operationalisation', process alignment, implementation, 24x7x365 support
-Program management - agile and waterfall environments

Security: UK SC level (assumed lapsed)